Frequently asked questions
The questions trade partners ask most. If yours is not here, ask in the message field of the application form.
- Do I need to log in to see products?
- No. Brands, product images, descriptions and suggested retail prices are public — no registration needed.
- How do I order?
- For a one-off purchase, use the order link on the product page. To work with us as a channel, submit the trade account application and an account manager follows up once approved.
- What are your channel prices and minimum order quantities?
- Channel pricing, MOQ, lead time and payment terms are commercial terms. They are not published; we provide them after your trade account is approved.
- What is the price on the page then?
- It is the suggested retail price — TWD first on Chinese pages, USD first on English pages. It is not a cost price.
- How do I know what is in stock?
- Items marked “Taiwan stock” ship now; anything unmarked is a pre-order, and the lead time comes with your quotation.
- How long does a pre-order take?
- Lead time is confirmed with your quotation.
- Can I order just one or two items?
- Your account manager will confirm what is workable for the items you want.
- Can I list these brands on Shopee, Taobao or my own store?
- Yes. Include your store URL and channel type in the application; brand channel policies are confirmed during review.
- Can I get product images and copy?
- Approved partners receive the manufacturer’s assets; usage follows each brand’s licensing rules.
- Is there a printed catalogue?
- This site is the catalogue. If you need a PDF, tell us what it is for in the application message field.